5 Years of the 4-Day Week
CRASH Services celebrates five successful years of its 28-hour, four-day workweek with no reduction in pay. Since 2019, the initiative has transformed the company’s culture, resulting in a 98% staff recommendation rate and a 99% customer satisfaction score. By prioritising employee well-being and work-life balance, the business has proven that reduced hours can maintain high productivity while significantly improving recruitment and staff retention in a high-pressure industry.
CRASH Services, Northern Ireland’s leading accident management company, is celebrating five years of successfully operating a four-day working week, demonstrating how investing in employee wellbeing can drive productivity, improve staff retention, and enhance customer service.
As one of the first employers in Northern Ireland to introduce a reduced working week with no reduction in pay or benefits, CRASH Services continues to lead by example, creating a workplace culture that supports employees while maintaining exceptional standards of customer care.
Five Years of Flexible Working Success
In April 2020, CRASH Services implemented its innovative four-day working week, reducing employee hours by 20%, from 35 hours to 28 hours per week, while maintaining full salaries and benefits.
Five years later, the initiative continues to deliver positive results for both employees and customers, helping the company attract and retain talented staff while maintaining industry-leading service levels.
A Commitment to Work-Life Balance
Michelle Murphy, Operations Director at CRASH Services, commented:
“In April 2020, we took the innovative step to reduce our working hours by 20%, from 35 to 28 hours per week, without affecting salaries. Recognising the increasing challenges of achieving a healthy work-life balance, we believed this change would significantly benefit our employees and in turn our customers. After five years of working a four-day work week, we are delighted with its impact of staff attraction and retention in such a competitive job market. This approach has also greatly enhanced our employee well-being while ensuring our customer care remains exceptional, with 99% of our customers recommending CRASH.”
The success of the initiative reflects CRASH Services’ long-standing commitment to creating a positive and supportive working environment where employees can thrive both professionally and personally.
Supporting Employees to Deliver Exceptional Customer Care
Paula Mahoney, Marketing Director at CRASH Services, highlighted the positive impact the four-day week has had on both staff and customers:
“For nearly 30 years, we have been dedicated and committed to acting with care for those involved in road traffic incidents, ensuring our customers receive the best possible support during challenging times. The introduction of the four-day working week has fostered a healthier work-life balance, empowering our employees to excel in high-pressure situations while continuing to deliver exceptional customer care. Five years on, we remain dedicated to a workplace culture that prioritises both employee well-being and outstanding customer care.”
Employees Share Their Experience
The four-day working week continues to be highly valued by employees across the business.
Mairead Morgan, Claims Team Leader, who has been with CRASH Services since 2016, said:
“The four-day work week allows for more time to enjoy hobbies and spend with family. Surprisingly, my productivity has increased because the condensed schedule keeps me focused and efficient. Knowing the work still needs to be completed encourages a more intentional approach to each day.”
Meanwhile, Rosanne Boyle, Quality and Training Coordinator, who has worked with CRASH Services for 10 years, explained how she uses her additional day off:
“On my extra day off, I like to go to the gym, go for a walk and clean my house. This extra day off each week not only helps me stay organised but also gives me the space to prioritise self-care, leading to a better work-life balance.”
Continuing to Lead Workplace Innovation in Northern Ireland
As CRASH Services celebrates this important milestone, the company remains committed to fostering a progressive workplace culture that supports employee wellbeing, encourages productivity, and enables staff to provide outstanding customer service.
With almost three decades of supporting motorists following road traffic accidents, CRASH Services continues to demonstrate that prioritising people can benefit employees, customers, and business performance alike.
To learn more about CRASH Services and its employee-first approach, visit the company website.
If you’ve been in an accident, CRASH Services can take care of everything at no cost to you. Please speak to one of our specialists from our claims team today. Or call us now on 028 9066 0244.
CRASH Services can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance.
