Co. Down Customer Shares Outstanding CRASH Services Review
After his car was damaged in a collision on Castle Street, Bangor, our customer turned to CRASH Services for help. From arranging a replacement vehicle to managing repairs and keeping him updated throughout his claim, our team helped take the hassle out of getting back on the road, at no cost to him.
After his car was damaged in a collision on Castle Street, Bangor, County Down, our customer contacted CRASH Services for help.
With damage to the driver’s side of his vehicle and front bumper, he needed support getting his car repaired and staying mobile. CRASH Services stepped in to manage the process, arrange a replacement vehicle and keep him informed throughout his claim.
What Happened on Castle Street, Bangor?
Our customer was driving along Castle Street in Bangor when another vehicle pulled out from a car park on his right-hand side and struck the driver’s side of his car.
He explained: “I was driving up Castle Street when another driver pulled out from a car park on my right-hand side and struck the driver’s side of my car. I tried to swerve to avoid him, but there was no way to prevent the collision. The other driver admitted liability at the scene, explaining he hadn’t seen me because my car sits low to the ground.”
The collision caused damage to the driver’s side panel and front bumper.
Rather than having to manage the aftermath of the accident alone, he contacted CRASH Services for assistance.
A Replacement Vehicle and Support Throughout the Claim
Having access to another vehicle was important so our customer could continue with his normal routine while his own car was being assessed and repaired.
He said: “CRASH Services were tremendous from the very beginning right up until the last phone call. The entire team was delightful, courteous, and I honestly couldn’t praise them highly enough.”
CRASH Services arranged a like-for-like replacement vehicle and provided ongoing updates throughout the claim.
The customer particularly highlighted the support he received from Karen Cousins:
“Karen Cousins was really excellent. She was so pleasant, friendly, and kept me fully up to date at every single step of the process. I always knew what was happening with my claim.”
Car Repairs in Newtownards
The customer’s vehicle was repaired by Bodytec in Newtownards, and the quality of the finished repair was another highlight of his experience.
“My car was repaired by Bodytec in Newtownards, and I was delighted with the job they did. I drive a bright red car, which is notoriously one of the hardest paint colours to match, but they did an absolutely seamless job.”
Looking back on his experience with CRASH Services, he added: “There is nothing I would change about the service I received. Karen and the team made what could have been a very stressful ordeal completely effortless.”
Did the Customer Have to Pay for CRASH Services?
Since our customer was not at fault for the accident, all services provided by CRASH Services—including the provision of a replacement hire car and coordinating repairs—were completely free to him. Our service is free as we recover all associated costs directly from the third-party insurer.
How Can CRASH Services Help After a Car Accident in Bangor?
If you’ve been involved in a car accident in Bangor, County Down, CRASH Services can help take care of the process from start to finish.
Depending on your circumstances, our team can help arrange:
- vehicle recovery,
- collision investigation,
- accident repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical support where required
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Why Choose CRASH Services After an Accident?
- CRASH Services has been helping motorists across Northern Ireland since 1996.
- Trusted by 150,000+ motorists across Northern Ireland
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic incidents.”
Need Help After a Car Accident in Bangor or Elsewhere in Northern Ireland?
If you’ve had an accident in Bangor, County Down, or elsewhere across Northern Ireland, contact CRASH Services for help and advice.
Call our 24-hour helpline on 028 9066 0244 or Request a Callback Today
