Who are CRASH Services?

CRASH Services is an accident management company who have assisted over 100,000 local motorists following an accident since 1996. If you are ever involved in a road traffic accident, we can take care of everything. We can assist any motorist, no matter what you drive or whoever you are insured with. We are Northern Ireland’s largest accident management company and are here to help after an accident.

What is an accident management company?

An accident management company offers an end-to-end service handling the claims of those who have been involved in an accident. When you are not at fault for an accident, it is best to use an accident management company like CRASH Services, as handling your claim through your own insurer could affect your no claims bonus. At CRASH Services, we specialise in managing the after-effects of road traffic accidents and will work tirelessly on your behalf to mitigate that risk by taking on the case for you, from the moment you report the accident right through to recovery, repair and replacement costs from the at-fault party. Unfortunately, if you are at fault for an accident, you will have to handle the process directly with your own insurance.

We understand that a car accident can be stressful, so we speak to the insurance company on your behalf. After we have an initial call with you we liaise with your insurer, so you won’t have to spend a second longer worrying about your accident. We work to establish the liability of the collision to decide on how to progress your claim, either via the other person’s insurance company if you are not at fault or if you need to claim from your own policy. CRASH takes care of everything including: Recovering your vehicle from the roadside Providing a replacement vehicle Arranging guaranteed repairs Liaising with insurance companies Getting you your full entitlement

How much does it cost?

There is no charge to you for our accident management service, as we recover all costs from the insurers involved.

There’s no catch at all. We recover all costs from the insurers so you don’t need to worry about a thing! Whilst you can be reassured that we will keep you informed of all your entitlements.

Will this affect my no-claims bonus?

We protect your no-claims bonus. If you have been in an accident that wasn’t your fault, your no-claims bonus shouldn’t suffer, so let the specialist CRASH Claims Team help you claim against the other person’s insurance company. By protecting your no claims bonus, this helps to keep next year’s insurance premium down as well as avoiding having to pay any excess.

Will my insurance be affected?

No, if you are not at fault for the accident your insurance will not be affected.

Do I need to notify my own insurer even if I’m not at fault?

Yes, we recommend you let your insurance company know that we are taking on the case for you as this needs to be reported for information purposes.

What do I do if Third Party Insurers contact me?

If a member of a third party insurance contacts you simply refer them to us if we are dealing with your case. We take the stress away from dealing with insurance companies.

Do you offer vehicle recovery?

With CRASH Services, you get exclusive access to our vast partner network. This includes quick and easy recovery anywhere in Northern Ireland and the Republic of Ireland. After giving us a call, we will arrange to collect your vehicle at the scene. We aim to have a recovery vehicle with you within one hour to collect your vehicle; rain, hail or snow.

What happens if my car needs to be repaired?

CRASH Services can organise guaranteed hassle-free accident repairs to your vehicle. We work with an extensive network of trusted repairers; they’re all ready to help get you back on the road. And if you don’t have a repairer in mind we can even find a repairer close to your home to guide you through the process.

Can I choose my own repairer?

Of course! We always want to ensure that you have the freedom to choose who repairs your car. If you wish to use your own repairer, we can arrange this too. It’s very likely that they are already working with us and recommending our services. We know that your car is essential to your everyday life, so we don’t wait about; we promise that we will work to ensure that your vehicle is repaired to the highest standard and returned to you as quickly as possible.

I’ve been left without a car! Can you arrange a replacement vehicle?

We will arrange a replacement vehicle for you. No matter what you drive, we have a replacement vehicle to suit you. Being involved in an accident doesn’t mean you should go without transport. That’s why we supply all kinds of vehicles including prestige models, commercial vehicles, motorbikes, PSV taxis and dual controls.

Will I get a similar car to my own?

No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We offer a like for like vehicle whilst your car is off the road. We have an in-house hire department with a fleet of 300 vehicles. We can provide any type of vehicle from prestige models, 4x4s, commercial vehicles, including vans, PSV taxis, dual controls, motorbikes as well as standard vehicles of all sizes.

How do I get my replacement vehicle?

We deliver vehicles from our Belfast base to anywhere across Northern Ireland, so you don’t need to worry about collecting your replacement car.

Does my insurance cover the hire?

We recover all the costs from the insurers involved. For non-fault accidents, this cost will be recovered from the third party insurer involved.

Will I receive compensation relating to the depreciation of my vehicle if I’m involved in a non-fault accident?

Each case is unique. Receiving compensation for the depreciation of a vehicle depends on certain variables such as year and condition of the vehicle, and the damage the vehicle has sustained. However, if the independent engineer feels that depreciation applies to your vehicle after an investigation, we will try to recover this from the third-party insurance. Please note that depreciation is not guaranteed with any case and is opinion-based.

Do you offer legal assistance?

Our expert panel of solicitors will work tirelessly on your behalf with our indemnity insurance policy covering you for legal costs if you are involved in a vehicle collision. Our recommended solicitors can provide an indemnity policy to cover legal expenses for your passengers on a complimentary basis. They’ll also help you pursue compensation if you are injured as well as for any reduction in the value of your vehicle as a result of an accident.

I’ve been injured, do you offer medical assistance?

If you sustain an injury as a result of a road traffic accident, our sympathetic team of specialists can guide you through the rehabilitation process. We will liaise with the medical practitioners to help you along in the rehabilitation process. If you are not at fault, we can ensure that you receive all the medical help available to you.

We have offices across Northern Ireland in Newry, Belfast and Derry/Londonderry. So it’s easy to walk in and speak to one of our expert claims handlers.

I depend on my van for work, do you offer light commercial vehicle replacement?

Yes, we look after light commercial van accidents and replacement vehicles. No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We have an in-house hire department with a fleet of 300 vehicles.

Do you offer taxi replacement vehicles after an accident?

Yes! A car accident is the last thing you need especially if your job involves driving. If you are a taxi driver and have a collision, we aim to have a taxi replacement vehicle fully fitted with equipment for you within one hour.

I don’t know what do to after an accident, can you help?

CRASH Services have created a new free Accident Advice Guide which explains your legal rights after an accident regardless of fault. You can download our Accident Advice Guide here or request a free physical copy.

Had a Car Accident?
Everything’s taken care of… at no cost to you!

Q: Can you tell me more about the services offered at CRASH?

We can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance. All at no cost to you.

Call CRASH Services

Trusted by 100,000+ motorists in Northern Ireland since 1996

Jane Bassett Testimonial – CRASH Services Non-Fault Accident Support

Taxi Driver Ian Jamison on How CRASH Services Helped After His Accident

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We are Northern Ireland’s largest accident management company and are here to help after an accident

Since the business was founded in 1996, we have assisted over hundreds of thousands local motorists.

We aim to take away the hassle and get you back on the road as quickly as possible.

What We Can Help You With

CRASH Services provides a comprehensive accident management solution that includes: vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance.

No Upfront Fees, We Recover Costs from Insurers

There is no fee for the accident management service as the costs are recovered from insurers involved, so there is no charge to you.

Help for Every Motorist, No Matter Who You’re Insured With

We can assist any driver in Northern Ireland, regardless of:

The type of vehicle you drive
Who you’re insured with
Whether you were driving for work or personal use

We’re trusted by drivers, taxi drivers, fleet operators and more.

Speak to a CRASH Claims Specialist Today

If you’ve been in a car accident, let our experienced team take away the hassle, at no cost to you.

Please speak to one of our specialists from our claims team or call us 24/7 on: 028 9066 0244

99% of our customers who returned surveys in the last 12 months would recommend us to someone else!

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REPAIRS

REPLACEMENT
VEHICLES

INSURANCE
CLAIMS

LEGAL

MEDICAL

CONTACT OUR EXPERTS

Get in touch with our team for expert advice and assistance.

Call Us

Call us on 028 9066 0244

Email Us

Send us an email and we’ll get in touch.

Our App

…download for iOS via the App Store or
the Play Store for Android.

LET CRASH SERVICES HELP YOU
GET BACK ON THE ROAD

CALL OUR 24hr HELPLINE CONTACT US TODAY

LATEST NEWS

Case Studies

26th September 2025

How Co. Londonderry Customer Received FREE Accident Management After Non-Fault Accident

See how CRASH Services helped a customer after an car accident in Derry~Londonderry. The Customer’s Experience: Collision in Greysteel, Derry~Londonderry “My car was parked and unoccupied at my workplace in…

Amy Cartmill

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Case Studies

26th September 2025

FREE Accident Management in Belfast: Non-Fault Customer Story

See how CRASH Services helped a customer following an accident in Belfast. The Customer’s Experience: Collision Ormeau Road, Belfast “I was stationary at the traffic lights on the Ormeau Road,…

Amy Cartmill

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Road Safe NI Launches 2025/26 Road Safety Programme

News Road Safety

23rd September 2025

Road Safe NI Takes the Wheel in New Driver NI Programme for 2025/26, Boosting Road Safety Education

Road Safe NI Charity is excited to announce a brand-new partnership with New Driver NI, bringing the award-winning road safety programme to even more young people across Northern Ireland, for the…

Leah Malone

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CRASH Service’s innovative ‘CRASH’ App assists motorists in the aftermath of a road traffic accident. CRASH aim to take away the hassle and get you back on the road as quickly as possible

The free CRASH App is available to download for free on both Android and iOS/Apple devices.

Why Download Our App?

The CRASH App allows users to contact CRASH quickly & easily to report an accident.

The user-friendly App makes it easy for customers to upload images/ videos of the scene, and record information of the accident circumstances. You can also easily add in witnesses and third-party details of the incident. After you have reported an incident, you will receive instant updates on your case.

When you are involved in a collision, panic can set in and it is easy to forget what information you should record at the scene. Recording the right details is vital in ensuring the incident is dealt with quickly.

To download the App, please search ‘CRASH Services’ in the App store or download below.

Download the CRASH Services App on the App Store

download crash services on the google play app

Had a Car Accident?
Everything’s taken care of… at no cost to you!

Trusted by 100,000+ motorists in Northern Ireland since 1996