Being involved in a car accident on a busy roundabout can be stressful and overwhelming. Recently, a local customer turned to CRASH Services for expert support after a collision near the Rushmere Shopping Centre.
With significant rear-end damage rendering their bumper and lights in need of attention, Claims Handler Liz Harkin and the team managed every aspect of the claim, from coordinating an independent vehicle assessor and arranging a replacement car to liaising with independent solicitors. Their proactive daily updates ensured the customer felt supported through a stressful experience while navigating the aftermath of the collision.
CRASH Services provided a complete accident management solution, coordinating vehicle valuation, replacement transport, and legal assistance, giving the customer peace of mind throughout the process.
What Happened?
Our customer was travelling from Lurgan towards the Rushmere Shopping Centre roundabout, intending to turn left into the shopping centre, when another driver rear-ended their vehicle.
The impact caused damage to the back bumper and lights. Following the collision, the other driver initially stopped in the middle of the roundabout, requiring our customer to advise them to pull safely into the shopping centre car park. Due to a language barrier between the parties, navigating the immediate aftermath was particularly challenging.
Why Was Additional Support Needed?
Being involved in a rear-end collision on a busy roundabout can be disorienting, and dealing with language barriers and stopped traffic adds unnecessary stress.
It was crucial to secure an independent vehicle assessment quickly, provide a seamless replacement vehicle solution, and offer clear guidance on insurance and legal next steps so the customer could focus on moving forward and getting back on the road.
How CRASH Services Helped
Understanding the customer’s situation, Elizabeth and the team quickly stepped in to manage the claim and arrange:
- Tailored Replacement Vehicle: CRASH Services provided a suitable replacement vehicle to keep the customer mobile during a difficult transition.
- Specialist Claims and Assessment Management: CRASH Services arranged for an independent assessor to evaluate the vehicle damage, provided the customer with regular progress reports, and coordinated seamlessly with independent solicitors to handle the recovery process.
Can I Get Help After a Non-Fault Accident in Craigavon?
Yes. If you were not responsible for the accident, CRASH Services can help arrange vehicle recovery, repairs, a replacement vehicle and claims support.
- If you’ve been involved in a non-fault accident in Craigavon, Belfast, Bangor, Lisburn, Newry, Derry/Londonderry or anywhere across Northern Ireland, CRASH Services can help with:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
If the accident was not your fault, our accident management service is provided at no cost to you. We recover our costs directly from the at-fault insurer, allowing you to access support, a replacement vehicle, and assistance with your claim without paying upfront.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
