For taxi drivers, time off the road can mean lost income and disruption to their livelihood. After being involved in a rear-end collision while collecting passengers in Belfast, this taxi driver turned to CRASH Services for support.

From arranging a like-for-like replacement vehicle to managing the claims process, CRASH Services helped him get back to work quickly and with minimal disruption.

The Rear-End Car Accident in Belfast

The collision happened while the driver was stopped at the side of the road collecting passengers.

“I was parked on the side of the road, picking up two gentlemen and just all of a sudden a massive bang, thud, shunted me forward. Somebody had drove into the back of me.”

Following the accident, he needed a solution that would allow him to continue working as soon as possible.

Why This Driver Chose CRASH Services

Having used CRASH Services previously, he knew exactly who to call.

“I had used CRASH before on a previous accident and couldn’t fault them at all, so went back to them.”

This previous positive experience gave him confidence that the team would handle everything efficiently.

Fast Replacement Vehicle Delivered Within Two Days

As a professional driver, having access to a suitable replacement vehicle was essential.

“The accident happened on a Saturday and the replacement car was delivered on the Monday, and that was me good to go back to work again. The replacement car was like for like, insurance was covered as well, changed over straight away, it didn’t cost me a penny.”

With a replacement vehicle arranged quickly, he was able to continue working without significant downtime.

Replacement Vehicle Provided Following Write-Off

After the vehicle was assessed, it was declared a total loss. However, thanks to the replacement vehicle arranged by CRASH Services, the driver was able to remain on the road while sourcing another taxi.

“My car was written off, so it took me several weeks before I could find, source another vehicle for myself and put it through PSV. But there was no pressure because I was able to keep the replacement vehicle. I wasn’t off the road any more that was the bare minimum of two days. I was still able to go to work as much as I could, due to CRASH giving me the replacement vehicle.”

For taxi drivers and other professional motorists, maintaining mobility can be critical following a non-fault accident.

Using the CRASH App Made Everything Simple

The driver also highlighted how easy it was to manage the process using the CRASH app.

“I used the CRASH app, you send photographs, communicate with the staff there, the likes of insurance and stuff like that, all sent through the app and any correspondence you just get a ping on the app and you know to go in and check. Anything they want to tell you it’s there.”

By centralising communication and document sharing, the app helped streamline the claims process.

How Much Did It Cost to Use CRASH Services?

One of the biggest benefits for the driver was that there were no upfront costs.

“The best thing about CRASH is that you’re not out of pocket. They cover every expense, for the car, replacement vehicle, insurance and it doesn’t cost you a penny, I mean, literally not a penny.”

As this was a non-fault accident, the driver was able to access accident management support and a replacement vehicle without personal expense.

Highly Recommended for All Drivers

Reflecting on the overall experience, the driver had nothing but praise for the service provided.

“I can’t fault them. They just look after everything they take care, cater for everything. Anything you need its there on top of it. You don’t have to pay for anything, it’s just straightforward.”

Would You Recommend CRASH Services?

His answer was simple.

“Absolutely, and customers in the taxi that I pick up, anybody that has an accident should be using CRASH.”