Belfast Driver Praises CRASH Services After Family Car Accident
How CRASH Services Helped Following a Non-Fault Road Traffic Accident
Being involved in a car accident can be stressful, especially when you’re faced with dealing with insurers, arranging vehicle repairs, and finding a replacement vehicle for your family.
After a non-fault road traffic accident damaged his family car, Belfast driver John McKeating contacted CRASH Services for help. From managing the insurance claim to organising repairs and providing a replacement vehicle, CRASH handled the process from start to finish.
Here’s John’s experience.
The Car Accident: What Happened?
“I was down in my holiday home going for a takeaway and as I was driving back a lady reversed out and crashed into the side of my car.
The lady admitted liability straight away but there was a lot of damage done to my car. We exchanged details and she said she would be in touch and let the insurance people know.”
Poor Experience With Own Insurance
John explained how his initial experience with his insurer left him frustrated and under pressure.
“The accident happened on a Sunday night, so I phoned my insurance the next day as I didn’t know what to do, but this was my first instinct.
However, they were very unhelpful and left everything up to me to organise – they said I had to claim everything through my insurance until the lady officially admitted liability.
My insurance still hadn’t heard from the third party so told me I would have to pay the excess and that I basically had to do all the running for something that wasn’t my fault. It was highly stressful.”
Why John Chose CRASH Services
Following recommendations from family members who had previously used CRASH Services, John decided to get in touch.
“When I spoke to family members, they recommended that I use CRASH Services as they had used them before and weren’t out a penny and didn’t have to deal with a thing.”
Accident Management Support After His Collision
One of the biggest concerns following an accident is knowing what to do next. CRASH Services were able to immediately assist with managing the claim and providing reassurance.
“I phoned CRASH the following evening and explained what had happened to me, and the claims handler on the phone was so kind and reassuring. She assured me that they would take my case, get my car repaired and there would be no cost to me!”
Replacement Vehicle and Vehicle Repairs
Following the accident, CRASH arranged repairs and a suitable replacement vehicle for John’s family.
“I have three kids and my wife and I are working full time, so it would have been a very stressful process if CRASH hadn’t stepped in and taken all the stress away from the situation.
CRASH’s communication was excellent, I had frequent updates from them regarding repairs and my claim. My own car insurance originally told me I had to use a particular garage, so I was pleased to hear I could choose my own with CRASH. I got my car repaired with Agnew and was given a replacement vehicle while I waited for my car to be fixed. The car that I was provided with was ideal for my family.”
Fast and Efficient Accident Management
“It took approximately two weeks from the first call with CRASH for everything to get sorted and the service was great.”
Why John Recommends CRASH Services
“The main worry after my accident was getting my car fixed to a high standard as it was relatively new. CRASH took the stress away with dealing with insurance companies and organising the repairs.
I wouldn’t hesitate to recommend CRASH to friends and family in the future or use them again as my first call after a crash or an accident.”
Advice for Drivers After a Car Accident
“In my personal experience, it was my insurance that let me down and put a lot of unnecessary stress and pressure on me to sort out my own repairs and payments. My advice to anyone who has been in an accident would be to call CRASH first to save you any unnecessary stress.”
How CRASH Services Can Help You After A Car Crash or Accident
At CRASH Services, we specialise in helping drivers in Belfast, Newry, Derry~Londonderry and across Northern Ireland get back on the road quickly.
After an accident, our expert team will take care of:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
