From Accident to Repair: A CRASH Services Success Story
How CRASH Services Helped Following Damage to a Work Van in Coleraine
When your vehicle is essential for work, being involved in an accident can have a significant impact on your day-to-day livelihood. After his van was damaged in an unfortunate incident, Russell Gibson turned to CRASH Services for support with repairs, claims management and legal assistance.
Here’s Russell’s story.
The Accident
The incident happened while Russell was working at a customer’s property.
“I was washing a customer’s window at the back of his house. He wanted to pay me there and then, so my customer planned to go to the bank machine, but accidentally reversed out of his driveway and hit the passenger side of my van.
It was an unfortunate situation, but the customer was more than happy to resolve the damage and use his insurance to cover the costs.”
With his van damaged, Russell needed advice on what to do next and where to turn for support.
Referred to CRASH Services
After the accident, Russell took his vehicle to a local repairer in Coleraine.
“I then brought my van to AG Automotive in Coleraine and they told me about how great CRASH Services was.
AG Automotive explained that CRASH would take care of everything from getting the car repaired to the whole legal side of things including payments, so I didn’t have to worry or stress about that.”
Following the recommendation, Russell contacted CRASH Services to discuss his options.
Claims and Repair Support
From the outset, Russell found the process straightforward and supportive.
“The team at CRASH were so caring and helpful. They took the necessary details and dealt with my claim and the repair of my vehicle. I am so pleased I used them.
CRASH Services called me up and explained how they work and how they can help me with my claim and a potential replacement vehicle.”
By managing the claim and coordinating repairs, CRASH Services helped reduce the stress often associated with dealing with insurers and accident-related paperwork.
Replacement Vehicle Support
CRASH Services offers eligible non-fault motorists access to a replacement vehicle while their own vehicle is being repaired.
This helps minimise disruption and allows customers to continue with work, family commitments and everyday life while repairs are completed.
Legal Assistance and Loss of Earnings Support
As a self-employed worker, time without his van could have affected Russell’s income.
“I was able to avail of legal assistance to claim for a loss of earnings while my car was in the garage for a week. This meant I didn’t lose out on a week’s wages which I wouldn’t have been able to get myself if I had just gone through the third party’s insurance.”
Having access to support and guidance helped ensure Russell understood what options were available following the accident.
Why Russell Recommends CRASH Services
Throughout the process, Russell appreciated the communication and support he received.
“I found the service at CRASH to be efficient and they were very good at updating me at every stage of my case. I was also pleased with the garage as they did a great job, and everything really was taken care of and didn’t cost me a penny!
I would definitely recommend CRASH Services to family and friends now and in the future. The customer service and communication was exceptional. CRASH took away all the stress and hassle following the accident. Thank you so much”
CRASH Services, Northern Ireland’s largest accident management specialists aim to take away the hassle after a collision and get motorists back on the road as quickly as possible.
We can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance.
There is no fee for the accident management service as the costs are recovered from the insurers involved.
If you’ve been in an accident, CRASH Services can take care of everything at no cost to you. Please speak to one of our specialists from our claims team today. Or call us now on 028 9066 0244.
