After being struck from behind while travelling on the A2 towards Groomsport, a client who relied on a specially adapted vehicle turned to CRASH Services for support.
With accessibility requirements, vehicle repairs and injury concerns to consider, Claims Handler Michelle O’Hare and the team managed every aspect of the claim, from recovery and insurer liaison to securing a replacement vehicle that met the client’s needs. Their proactive approach ensured the client could maintain their independence while their own vehicle underwent assessment and repair.
CRASH Services provided a complete accident management solution, coordinating specialist vehicle inspections, repair arrangements and replacement transport, giving the client peace of mind throughout the process.
What Happened?
Our client was travelling on the A2 towards Groomsport when they slowed to allow a tractor and trailer to emerge from a field. While stationary, their vehicle was struck from behind by another driver.
Although the damage to the vehicle required repair, there were additional considerations due to the client’s specialised wheelchair ramp and vehicle adaptations. The impact also aggravated pre-existing soft tissue injuries affecting their neck and back.
Why Was Additional Support Needed?
For motorists who depend on adapted vehicles, being involved in a collision can create challenges beyond standard vehicle repairs.
It was important to ensure the wheelchair ramp and other modifications were thoroughly inspected, while also sourcing a replacement vehicle that offered the comfort, accessibility and practicality the client required. Combined with concerns around recovering from injury, a tailored solution was essential.
How CRASH Services Helped
Understanding the client’s specific requirements, Michelle and the team quickly stepped in to manage the situation and arrange:
Tailored Replacement Vehicle
CRASH Services ensured the client had access to a replacement vehicle that accommodated their accessibility requirements, minimising disruption to their daily life.
Specialist Claims and Repair Management
CRASH Services handled communications with the insurer, arranged vehicle recovery and coordinated the repair process. We also ensured the vehicle’s wheelchair ramp and specialist adaptations were properly assessed as part of the inspection process, giving the client confidence that every detail was being addressed.
What Our Client Had to Say
“They handled everything including making sure my hire car was suitable for my comfort needs. Very very happy and impressed!! My first car was not suitable for me and was replaced pretty much immediately and the 2nd car was just perfect !!”
Need Help After a Car Accident in Bangor?
If you’ve been involved in a non-fault accident in Bangor, Belfast, Lisburn, Newtownabbey, Newry, Derry/Londonderry or anywhere across Northern Ireland, CRASH Services can help with:
- Vehicle recovery
- Collision investigation
- Replacement vehicle hire
- Repair management
- Insurer communication
- Legal and medical assistance where required
Our experienced team takes care of the entire process, helping you get back on the road with as little stress and inconvenience as possible.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
