Following a non-fault road traffic accident in Omagh, the customer turned to CRASH Services for expert support. As the accident was not their fault, there were costs for the accident management services provided. With significant driver-side damage resulting in their vehicle being declared a total loss, Claims Handler Amy Heaney and the team managed every aspect of the claim, from arranging an independent vehicle assessment and replacement vehicle to coordinating legal assistance and recovering losses from the at-fault insurer. Through regular updates and dedicated support, the customer was guided through every stage of the process with confidence and peace of mind.
What Happened?
Our customer was driving along the left-hand lane near the bus depot in Omagh, when another driver pulled across the lane from the right-hand lane directly into the customer’s lane, colliding with their vehicle and striking the driver’s side.
The impact caused severe damage down the driver’s side of the car, and due to the extent of the structural damage, the vehicle was classified as a total loss. Liability was promptly admitted by the other driver.
Why Was Additional Support Needed?
Being involved in a sudden lane-switch collision can be a stressful and disruptive experience, particularly when a vehicle is declared a total loss. In addition to dealing with the shock of the accident, the customer needed a replacement vehicle to remain mobile while arrangements were made for the value of their written-off car.
It was crucial to secure an independent vehicle assessment quickly, arrange a suitable replacement vehicle, and provide clear guidance on the insurance and legal process. By taking care of every aspect of the claim, CRASH Services allowed the customer to focus on moving forward while we managed the complexities of their non-fault accident claim.
How CRASH Services Helped
Understanding the customer’s situation, Amy and the team quickly stepped in to manage the claim and arrange:
- Like-for-Like Replacement Vehicle: CRASH Services provided a suitable replacement vehicle to keep the customer mobile during a difficult transition.
- Specialist Claims and Assessment Management: CRASH Services arranged for an independent assessor to evaluate the total loss vehicle, provided the customer with regular progress reports, and coordinated seamlessly with independent solicitors to handle the liability admission and recovery process.
Can I Get Help After a Non-Fault Accident in Omagh?
Yes. If you were not responsible for the accident, CRASH Services can help arrange vehicle recovery, repairs, a replacement vehicle and claims support.
- If you’ve been involved in a non-fault accident in Omagh, Belfast, Bangor, Lisburn, Newry, Derry/Londonderry or anywhere across Northern Ireland, CRASH Services can help with:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
If the accident was not your fault, our accident management service is provided at no cost to you. We recover our costs directly from the at-fault insurer, allowing you to access support, a replacement vehicle, and assistance with your claim without paying upfront.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
