Belfast Family Shares Positive Experience After Parked Car Accident

When a Belfast family’s parked car was damaged outside their home, they were suddenly faced with the inconvenience and disruption that often follows a road traffic accident. Fortunately, after contacting CRASH Services, they received professional support and assistance throughout the claims and repair process.

The Parking Accident in Belfast

The family’s vehicle was parked outside their home when the collision occurred.

“My car was parked and unoccupied outside my home. The other driver was on FaceTime while driving out of their driveway and hit my vehicle. I then contacted CRASH Services to see if they could help.”

Following the accident, the family turned to CRASH Services for guidance and support.

A Smooth and Caring Experience from CRASH Services

As the family’s main vehicle, the damage had a significant impact on their daily routine.

“CRASH have been fantastic! Everything went so smooth for me and all my family. It was our family car that was damaged, so it really impacted our day to day life but everything was taken care of so smoothly, I’ve been spreading the word!”

By managing the claims process and helping coordinate repairs, CRASH Services helped minimise disruption during a stressful time.

A Team That Truly Cares

The customer was particularly appreciative of the support they received from the CRASH Services team throughout the process.

“Aislinn McGeough in particular was fantastic, she had the patience of a saint. She placed a lot of care into the help she provided which you don’t often find, people just come to work and do their job, but Aislinn was so caring. She took the time to call me and return calls. As I am a mummy to two children and a hairdresser it was hard to always get time to answer the phone, however Aislinn and CRASH always kept in touch. It doesn’t matter who I’ve spoken to in CRASH everyone is so helpful. To the whole team in CRASH, thank you.”

Providing regular communication and personal support is an important part of helping customers navigate the aftermath of a non-fault accident.

How Much Did It Cost to Use CRASH Services?

There was no cost to use CRASH Services.

As this was a non-fault accident, our customer didn’t have to pay a penny for the service provided.

Our accident management service is available to eligible non-fault motorists because we recover our costs directly from the at-fault party’s insurer, allowing drivers to access professional support without upfront expense.