CRASH Services Review: Samuel’s Experience After a Rear-End Car Accident in Belfast

When Belfast driver Samuel Cupples was involved in a rear-end collision while travelling with his family, he suddenly found himself dealing with vehicle damage, injuries, and the stress that often follows a road traffic accident.

After contacting CRASH Services, he received a replacement vehicle, support with his claim, and assistance throughout the entire process.

The Accident: Hit From Behind While Turning Left

Samuel was driving with his wife and grandson when another vehicle collided with the rear of his car.

“I was driving up the road with my wife and grandson, going to the children’s park. I put on my indicator to turn left, and as I was about to turn, the guy behind me came straight into the back of me at about 40 or 50 miles an hour, pushing me into an electric box.

The front and the back of my car were damaged. I insisted the police were there and they did come. The guy admitted to the police that I had my indicator on to turn left. There was no hesitation on his part to admitting liability.”

The collision caused extensive damage to Samuel’s vehicle, and liability was quickly established at the scene.

Fast Replacement Vehicle Arranged

Following the accident, Samuel contacted CRASH Services after seeing the company advertised on television.

“Once I got home, I called CRASH as I had seen them advertised on TV. I had another car at my door by 5 o’clock the next day and mine lifted away.”

With a replacement vehicle delivered quickly, Samuel was able to continue with everyday life while his claim was being handled.

Vehicle Assessed and Written Off

Following an inspection, concerns were raised regarding the condition of the vehicle and potential battery damage.

“CRASH have an inspection officer in Belfast, but he wasn’t sure whether the batteries were damaged or not, and that’s the most expensive part. So, he said he was going to write the car off. I was really happy because it didn’t cost me a penny to change to my new car.”

CRASH Services managed the process from start to finish, helping to minimise disruption and ensuring Samuel understood each step.

Ongoing Support Following the Accident

As well as vehicle damage, the collision resulted in injuries for those travelling in the car.

“They were on the phone often asking how I was. There was three of us in the car, and each one of us had whiplash, and CRASH kept ringing to ask if we were alright.”

Regular communication and support helped provide reassurance during what could otherwise have been a stressful period.

A Stress-Free Claims Experience

One of the aspects Samuel valued most was not having to manage the claims process himself.

“The part that I would find most helpful about CRASH is they do everything for you. As it says on the TV, you would think that the accident had never happened. The only thing that I had to do was lift the phone and they done the rest. CRASH do all this for you, and there’s no charge at the end of it.”

From arranging a replacement vehicle to managing communication with insurers and repair specialists, CRASH Services handled the process on Samuel’s behalf.

Would Samuel Recommend CRASH Services?

Samuel has no hesitation in recommending CRASH Services to others involved in road traffic accidents.

“I would actually recommend CRASH to anybody that has an accident. There’s no hassle whatsoever, they do it all for you. Why would you try and sort things out yourself when you have somebody there that’s going to do it for you. Brilliant!”