Customer Story: Ann Doherty Received FREE Accident Management After Her Non-Fault Belfast Car Accident

When your vehicle is damaged while parked, it can be an unexpected and frustrating experience. For Belfast resident Ann Doherty, what began as an accident outside her home quickly became a straightforward and stress-free process thanks to the support of CRASH Services.

The Accident: Parked Vehicle Damaged Outside the Home

The incident occurred while Ann’s vehicle was parked and unoccupied outside her property.

“My vehicle was parked and unoccupied outside our home when my neighbour’s car accidentally rolled back and hit it. They came to our door straight away to let us know what had happened. At first, they offered to cover the cost of the repairs, but it turned out to be too expensive.

My husband recommended CRASH Services, he knew someone who had used them before and spoke very highly of the support they received. So, when this happened, we knew exactly who to call.”

After realising the cost of repairs would be higher than expected, Ann contacted CRASH Services for assistance.

Courtesy Car and Hassle-Free Support

Following the accident, CRASH Services arranged the support Ann needed while her vehicle was being repaired.

“CRASH were absolutely brilliant-on the ball from the start. The courtesy car I was given was spotless and top spec. It was delivered straight to the garage where my own car was being repaired, and I simply returned it once my car was ready. The whole process was smooth and stress-free. I spoke with a few different members of the CRASH team over the phone, and every single one of them was friendly, professional, and helpful.

The team were so experienced and approachable, everything was handled professionally, and nothing was too much trouble. I’d definitely recommend CRASH Services.

Hopefully, I won’t need to use them again anytime soon, but if I ever do, I wouldn’t hesitate to go back. My husband is a taxi driver, and after seeing how well I was looked after, he’d definitely choose CRASH too if he ever needed help.

It was a great experience from start to finish.”

From arranging a courtesy vehicle to coordinating repairs and managing the claims process, CRASH Services helped minimise disruption and keep everything moving smoothly.

Why Ann Would Recommend CRASH Services

Ann’s experience highlights the benefits of having expert support after a non-fault accident. With regular communication, professional assistance and a straightforward process, she felt supported from start to finish.

Her feedback reflects what many customers value most: convenience, clear communication and peace of mind during an otherwise stressful situation.

Was There a Cost to the Service?

As Ann was not at fault for the accident, the services provided by CRASH Services were completely free to her.

From vehicle recovery and repairs to courtesy car arrangements and claims support, there were no upfront costs. Our service is available to eligible non-fault motorists because we recover costs directly from the at-fault party’s insurer.