Who are CRASH Services?

CRASH Services is an accident management company who have assisted over 150,000 local motorists following an accident since 1996. If you are ever involved in a road traffic accident, we can take care of everything. We can assist any motorist, no matter what you drive or whoever you are insured with. We are Northern Ireland’s largest accident management company and are here to help after an accident.

What is an accident management company?

An accident management company offers an end-to-end service handling the claims of those who have been involved in an accident. When you are not at fault for an accident, it is best to use an accident management company like CRASH Services, as handling your claim through your own insurer could affect your no claims bonus. At CRASH Services, we specialise in managing the after-effects of road traffic accidents and will work tirelessly on your behalf to mitigate that risk by taking on the case for you, from the moment you report the accident right through to recovery, repair and replacement costs from the at-fault party. Unfortunately, if you are at fault for an accident, you will have to handle the process directly with your own insurance.

We understand that a car accident can be stressful, so we speak to the insurance company on your behalf. After we have an initial call with you we liaise with your insurer, so you won’t have to spend a second longer worrying about your accident. We work to establish the liability of the collision to decide on how to progress your claim, either via the other person’s insurance company if you are not at fault or if you need to claim from your own policy. CRASH takes care of everything including: Recovering your vehicle from the roadside Providing a replacement vehicle Arranging guaranteed repairs Liaising with insurance companies Getting you your full entitlement

How much does it cost?

There is no charge to you for our accident management service, as we recover all costs from the insurers involved.

There’s no catch at all. We recover all costs from the insurers so you don’t need to worry about a thing! Whilst you can be reassured that we will keep you informed of all your entitlements.

Will this affect my no-claims bonus?

We protect your no-claims bonus. If you have been in an accident that wasn’t your fault, your no-claims bonus shouldn’t suffer, so let the specialist CRASH Claims Team help you claim against the other person’s insurance company. By protecting your no claims bonus, this helps to keep next year’s insurance premium down as well as avoiding having to pay any excess.

Will my insurance be affected?

No, if you are not at fault for the accident your insurance will not be affected.

Do I need to notify my own insurer even if I’m not at fault?

Yes, we recommend you let your insurance company know that we are taking on the case for you as this needs to be reported for information purposes.

What do I do if Third Party Insurers contact me?

If a member of a third party insurance contacts you simply refer them to us if we are dealing with your case. We take the stress away from dealing with insurance companies.

Can you tell me more about the services offered at CRASH?

We can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance. All at no cost to you.

Do you offer vehicle recovery?

With CRASH Services, you get exclusive access to our vast partner network. This includes quick and easy recovery anywhere in Northern Ireland and the Republic of Ireland. After giving us a call, we will arrange to collect your vehicle at the scene. We aim to have a recovery vehicle with you within one hour to collect your vehicle; rain, hail or snow.

What happens if my car needs to be repaired?

CRASH Services can organise guaranteed hassle-free accident repairs to your vehicle. We work with an extensive network of trusted repairers; they’re all ready to help get you back on the road. And if you don’t have a repairer in mind we can even find a repairer close to your home to guide you through the process.

Can I choose my own repairer?

Of course! We always want to ensure that you have the freedom to choose who repairs your car. If you wish to use your own repairer, we can arrange this too. It’s very likely that they are already working with us and recommending our services. We know that your car is essential to your everyday life, so we don’t wait about; we promise that we will work to ensure that your vehicle is repaired to the highest standard and returned to you as quickly as possible.

I’ve been left without a car! Can you arrange a replacement vehicle?

We will arrange a replacement vehicle for you. No matter what you drive, we have a replacement vehicle to suit you. Being involved in an accident doesn’t mean you should go without transport. That’s why we supply all kinds of vehicles including prestige models, commercial vehicles, motorbikes, PSV taxis and dual controls.

Will I get a similar car to my own?

No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We offer a like for like vehicle whilst your car is off the road. We have an in-house hire department with a fleet of 300 vehicles. We can provide any type of vehicle from prestige models, 4x4s, commercial vehicles, including vans, PSV taxis, dual controls, motorbikes as well as standard vehicles of all sizes.

How do I get my replacement vehicle?

We deliver vehicles from our Belfast base to anywhere across Northern Ireland, so you don’t need to worry about collecting your replacement car.

Does my insurance cover the hire?

We recover all the costs from the insurers involved. For non-fault accidents, this cost will be recovered from the third party insurer involved.

Will I receive compensation relating to the depreciation of my vehicle if I’m involved in a non-fault accident?

Each case is unique. Receiving compensation for the depreciation of a vehicle depends on certain variables such as year and condition of the vehicle, and the damage the vehicle has sustained. However, if the independent engineer feels that depreciation applies to your vehicle after an investigation, we will try to recover this from the third-party insurance. Please note that depreciation is not guaranteed with any case and is opinion-based.

Do you offer legal assistance?

Our expert panel of solicitors will work tirelessly on your behalf with our indemnity insurance policy covering you for legal costs if you are involved in a vehicle collision. Our recommended solicitors can provide an indemnity policy to cover legal expenses for your passengers on a complimentary basis. They’ll also help you pursue compensation if you are injured as well as for any reduction in the value of your vehicle as a result of an accident.

I’ve been injured, do you offer medical assistance?

If you sustain an injury as a result of a road traffic accident, our sympathetic team of specialists can guide you through the rehabilitation process. We will liaise with the medical practitioners to help you along in the rehabilitation process. If you are not at fault, we can ensure that you receive all the medical help available to you.

We have offices across Northern Ireland in Newry, Belfast and Derry/Londonderry. So it’s easy to walk in and speak to one of our expert claims handlers.

I depend on my van for work, do you offer light commercial vehicle replacement?

Yes, we look after light commercial van accidents and replacement vehicles. No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We have an in-house hire department with a fleet of 300 vehicles.

Do you offer taxi replacement vehicles after an accident?

Yes! A car accident is the last thing you need especially if your job involves driving. If you are a taxi driver and have a collision, we aim to have a taxi replacement vehicle fully fitted with equipment for you within one hour.

I don’t know what do to after an accident, can you help?

CRASH Services have created a new free Accident Advice Guide which explains your legal rights after an accident regardless of fault. You can download our Accident Advice Guide here or request a free physical copy.

Non-Fault Car Repairs Explained: How CRASH Services Can Help

Had a Non-Fault Accident? Here's How CRASH Can Help

If you are involved in a non-fault accident, CRASH Services manages the entire repair process with no upfront costs or policy excess to pay. By recovering expenses directly from the at-fault driver’s insurer, we help protect your No Claims Bonus, provide a like-for-like replacement vehicle, and ensure high-quality repairs. Our team handles everything from vehicle recovery to insurance coordination, providing you with full indemnity protection and continuous support to keep you mobile and stress-free.

Had an Accident That Wasn’t Your Fault?

If you’ve been involved in a road traffic accident that wasn’t your fault, you shouldn’t be left out of pocket or without a vehicle while everything gets sorted.

At CRASH Services, we help motorists across Northern Ireland and the Republic of Ireland manage the aftermath of a non-fault accident, arranging repairs, replacement vehicles, recovery and ongoing support, with no upfront repair costs.

What Is a Non-Fault Repair?

A non-fault repair is a repair process designed for drivers who have been involved in an accident caused by another road user.

Instead of paying for repairs yourself or making a claim through your own insurance policy, an accident management company such as CRASH Services can arrange and fund the repairs on your behalf.

Once repairs have been completed, the costs are recovered from the insurer of the at-fault driver, subject to the circumstances of the claim.

The Benefits of Non-Fault Repairs

No Excess to Pay

Because repairs are not being funded through your own insurance policy in the traditional way, you generally won’t be asked to pay an insurance excess upfront.

Protect Your No Claims Bonus

Where another party is responsible for the collision, many motorists prefer to explore options that may help avoid unnecessary impact on their own insurance arrangements.

Quality Repairs

At CRASH Services, it’s Your Car, Your Choice.

You remain in control of where your vehicle is repaired and can choose a repairer you know and trust. Repairs are carried out using appropriate repair methods and approved parts in line with manufacturer requirements where applicable.

Less Hassle, More Support

From vehicle recovery to repair coordination, we handle the process for you, helping reduce the stress that often follows a road traffic accident.

Why Accident Investigation Matters

Before a non-fault repair arrangement proceeds, a detailed assessment of the accident circumstances is carried out.

This helps ensure:

Liability Assessment

We review the available information to establish whether another party is responsible for the accident.

Vehicle Safety

Damage isn’t always visible. Our assessment helps identify hidden issues such as:

Suspension damage
Structural damage
Steering or alignment problems

Accurate Repair Estimates

Ensuring the repair estimate reflects all accident-related damage helps return your vehicle to its pre-accident condition.

Customer Protection

A thorough review of liability and claim circumstances helps protect customers and ensure the most appropriate repair route is selected.

Immediate Support to Keep You Moving

While the claim is being assessed, CRASH Services can provide practical support to minimise disruption.

Like-for-Like Replacement Vehicles

Unlike a standard courtesy car, we can arrange a replacement vehicle that closely matches the type of vehicle you currently drive.

Whether you drive:

A family SUV
A small hatchback
A commercial van
A specialist vehicle

we aim to keep you mobile.

Vehicle Recovery

If your vehicle cannot be driven safely following the collision, we can arrange prompt recovery from the scene.

Secure Vehicle Storage

Where required, we can arrange secure storage until repairs and claim arrangements are agreed.

How Long Does the Process Take?

Every accident is different.

Factors such as:

Vehicle damage
Parts availability
Repair requirements
Liability investigations

can all affect timelines.

What we can promise is that we’ll keep you informed throughout the process and work to minimise delays wherever possible.

What If Non-Fault Repair Isn’t Suitable?

There are occasions where non-fault repairs may not be the most appropriate solution.

Examples can include:

Liability disputes
Uninsured drivers
Complex claim circumstances

If this happens, you are not left without support.

You Still Have Options

You may choose to:

Proceed through your own insurer
Use a repairer of your choice
Explore alternative claims routes

Continued Support

CRASH Services can continue assisting with accident management support to help keep the process moving.

Our goal is simple: help you get your vehicle repaired and get you back on the road as quickly as possible.

Your Choice of Repairer

At CRASH Services, we believe in one simple principle:

Your Car. Your Choice.

If you already have a preferred bodyshop or repairer, simply let us know and we’ll work with you to support your chosen repair solution.

Customer Testimonial

Newtownards Customer Story

“I chose to get my car repaired locally in Newtownards by one of the recommended repairers Body Tech. Clint the owner fixed my car and came back to me good as new.

I was also offered a replacement car by CRASH while my car was being repaired as I needed one to travel and to take my son to his training sessions.”

Complimentary Indemnity Insurance Protection

Every CRASH Services customer receives a complimentary Indemnity Insurance Policy.

This provides additional protection in circumstances where the at-fault insurer refuses or fails to pay certain accident-related costs, including:

Vehicle repairs
Replacement vehicle hire
Medical expenses
Legal costs

This added protection helps provide peace of mind throughout the claims process.

How CRASH Services Can Help You After A Car Crash or Accident

At CRASH Services, we specialise in helping drivers in Belfast, Newtownabbey, Newry, Derry~Londonderry and across Northern Ireland get back on the road quickly.

After an accident, our expert team will take care of:

And we do it all, at no cost to the not-at-fault driver.

Our a service is free if you are non at fault as we recover the costs from the third-party insurers.

Why Choose CRASH Services?

Established in 1996
Trusted by Hundreds of Thousands Local Northern Ireland Motorists
No Cost to You, Costs Recovered from Insurers
Complete Accident Management from Recovery to Repairs
99% Customer Recommendation Rate

Our Mission is Simple:

“To act with care for those involved in road traffic accidents.”

Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?

Call us today on 028 9066 0244 or Request a Callback Today

CRASH Services, take care of everything, at no cost to you!

Frequently Asked Questions

What is a non-fault repair claim?

A non-fault repair claim is a process where the costs of repairing your vehicle are recovered from the insurer of the driver responsible for the accident, rather than through your own insurance policy.

What does “non-fault accident” mean?

A non-fault accident is generally one where another road user is considered fully responsible for causing the collision.

Do I have to pay for repairs upfront?

CRASH Services aims to arrange repairs and recover eligible costs from the at-fault insurer, helping customers avoid significant upfront repair expenses.

Will I have to pay my insurance excess?

In many non-fault claims, customers may avoid paying their own policy excess because the claim is being pursued against the at-fault driver’s insurer rather than through their own policy.

Could a non-fault claim help protect my No Claims Bonus?

Depending on the circumstances and your insurer’s policy terms, pursuing recovery from the at-fault insurer may help minimise the impact on your No Claims Bonus.

Non Fault Repair with CRASH – Here’s How It Works