After returning to their vehicle on the Bushmills Road in Coleraine, a customer turned to CRASH Services for support when they discovered their parked and unoccupied car had been struck by another motorist who was attempting to park in an adjacent space.
With damage impacting the rear bumper and arch trim, and the vehicle left undriveable despite being repairable, Claims Handler Anna Johnston and the team managed every aspect of the claim, from coordinating recovery and repairs to arranging a replacement car. Their proactive approach ensured the customer could maintain their daily routine while their vehicle was restored.
CRASH Services provided a complete accident management solution, coordinating vehicle recovery, repair arrangements, and replacement transport, giving the customer peace of mind throughout the process.
What Happened?
Our customer had been shopping on the Bushmills Road in Coleraine and left their vehicle safely parked and unoccupied. Upon returning, they found the other driver waiting in their vehicle.
The other motorist had been attempting to enter the parking space directly beside our customer when they collided with the vehicle, causing noticeable damage to the rear bumper and arch trim and rendering the car undriveable.
Why Was Additional Support Needed?
Discovering that your parked vehicle has been damaged while you were away can be stressful, especially when the car is left off the road and undriveable.
It was essential to arrange prompt vehicle recovery, secure a suitable replacement car so the customer was not left stranded, and manage the repair process smoothly from start to finish.
How CRASH Services Helped
Understanding the customer’s situation, Anna and the team quickly stepped in to manage the claim and arrange:
- Replacement Vehicle: CRASH Services promptly arranged a suitable hire car, ensuring the customer experienced no unnecessary disruption to their daily routine.
- Specialist Claims and Repair Management: CRASH Services coordinated the vehicle recovery and repair process, ensuring the rear bumper and arch trim damage was thoroughly and professionally repaired.
Need Help After a Car Accident in Coleraine?
If you’ve been involved in an accident or found damage to your parked vehicle in Coleraine, Belfast, Bangor, Lisburn, Newry, Derry/Londonderry or anywhere across Northern Ireland, CRASH Services can help with
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Our experienced team takes care of the entire process, helping you get back on the road with as little stress and inconvenience as possible.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
