CRASH Services ISO 9001 Certification
CRASH Services has earned the ISO 9001 Quality Management accreditation for the 16th year in a row. This year marks a major milestone as all company locations are now officially certified under the international standard.
- Consistency: An independent audit confirmed that quality and compliance procedures are applied consistently across all sites.
- Customer Assurance: The accreditation guarantees a high, reliable standard of service for motorists following an accident.
- Service Scope: CRASH provides full accident management—including recovery, repairs, and legal/medical assistance—with no out-of-pocket costs for non-fault drivers.
- Regional Reach: The company supports all motorists in Northern Ireland, regardless of vehicle type or insurance provider.
CRASH Services has successfully secured ISO 9001 Quality Management System accreditation for the 16th consecutive year, following a comprehensive independent audit. For the first time, all CRASH Services locations are now fully ISO 9001 certified, marking an important milestone for the organisation.
ISO 9001 is the internationally recognised standard for quality management and is used by more than one million organisations worldwide. The standard focuses on continual improvement, customer satisfaction and consistent service delivery, providing a robust framework for organisations to manage quality effectively and responsibly.
The recent audit involved a detailed review of CRASH Services’ quality management systems, including system administration processes, operational activity across multiple sites and job‑related records. Auditors confirmed that policies and procedures are being applied consistently across all locations, with clear evidence of adherence to key quality and compliance commitments.
Commenting on the achievement, CRASH Services’ Operations Director Michelle Murphy commented:
“Achieving ISO 9001 accreditation for the 16th year in a row, and now across all CRASH Services sites, reflects the hard work, professionalism and customer‑focused approach of our entire team. This certification provides reassurance to our customers that they will receive a consistently high standard of service when they contact CRASH Services following an accident.”
Jonathan McKeown, CEO of CRASH Services, added:
“I would like to congratulate our team on their continued commitment to quality, compliance and continuous improvement. Achieving ISO 9001 certification across all sites reinforces our position as a trusted accident management provider and gives customers added confidence that CRASH Services is the right first point of contact after an accident.”
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CRASH Services provides comprehensive accident management support, including vehicle recovery, collision investigation, the organisation of repairs, provision of replacement vehicles, liaison with insurance companies, and access to legal and medical assistance where required. There are no out‑of‑pocket cost for the accident management service, as all costs are recovered directly from insurers.
CRASH Services can assist motorists across Northern Ireland, regardless of the type of vehicle they drive or who they are insured with. If you have been involved in a non‑fault car accident, contact CRASH Services first on 028 9066 0244 to speak to one of our experienced accident support specialists.
