Brenda’s Story: How CRASH Services Took the Stress Out of a Car Accident
Driver Shares Experience After Another Vehicle Reversed Into Her Car
Being involved in a car accident can be stressful, especially if it’s your first collision and you’re unsure what steps to take next.
After another driver reversed into her vehicle at a local filling station, Brenda contacted CRASH Services for help. From arranging a replacement car to dealing with insurers and organising repairs, here’s how CRASH helped take the stress out of the situation.
The Accident: Another Driver Reversed Into the Car
Car park and filling station accidents are common, often occurring at low speeds but still causing significant vehicle damage and inconvenience.
“I was coming back from collecting my daughter from school and pulled into the local filling station. When I was going to leave, I noticed there was another car reversing opposite me so waited, and then a car to the left of me, so my passenger side, didn’t see me and reversed and crashed straight into my car. Luckily myself and my daughter were okay.”
What to Do After a Car Accident
Many drivers find themselves unsure of what to do immediately after a collision.
Brenda explains how she handled the situation after exchanging details with the other driver.
“I have never been in an accident before and didn’t know what to do, so I called my husband and he said I should collect the driver and insurance details and that he would call CRASH Services.”
Replacement Vehicle Arranged Quickly
One of the biggest concerns after a car accident is staying mobile while your own vehicle is being repaired.
For many drivers, a replacement vehicle is essential for work, family commitments, school runs, and everyday travel.
“Yes, I was swept away by the service from CRASH. A lovely girl phoned me that evening and had a replacement car ready the next day. I was advised because I couldn’t open the vehicle door it would not be safe to drive so they arranged for a replacement car to be sent to my house while my car was being repaired.”
Vehicle Repairs and Insurance Handled
Following a non-fault accident, dealing with insurance companies, arranging repairs and coordinating transport can quickly become overwhelming.
CRASH Services managed the process from start to finish.
“I wouldn’t have known where to start without using CRASH Services. They were just really good at taking the reins and taking control and getting everything dealt with quickly, which was just fantastic.
CRASH had come to my house, picked up my car, and took it to the body repair shop of my choice all within 24 hours. When it was time to pick up my own car, it was 14 days and I had my replacement car the entire time.
I didn’t have to get in contact with any insurance companies, CRASH took all that stress away and I didn’t have to deal with anything. I just gave them my insurance details and they were happy to take that worry off my hands.”
Why Brenda Recommends CRASH Services
Customer support and communication are often just as important as repairs following an accident.
“The service that CRASH provided was just invaluable, they took over everything! They reassured me, step by step, and kept in touch, I really had nothing to do.
It’s just an invaluable service, and it’s completely free!
I would recommend CRASH Services to anyone who is in an accident because they take all the stress away, and the whole process was very quick.
A special thank you to Marie who was my case handler.”
How CRASH Services Can Help You After A Car Crash or Accident
At CRASH Services, we specialise in helping drivers in Belfast, Newry, Derry~Londonderry and across Northern Ireland get back on the road quickly.
After an accident, our expert team will take care of:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
