Charlene’s Story: How CRASH Services Took the Stress Out of a Rear-End Accident
Rear-End Collision at Traffic Lights
Being involved in a rear-end car accident can be a frightening experience, especially when children are in the vehicle. Knowing who to call, how to deal with insurers, and how to arrange repairs can quickly become overwhelming.
After being hit from behind while stopped at traffic lights, Charlene Law contacted CRASH Services for help. Here’s her experience.
The Rear-End Accident
“My brother and I were taking my son and niece to the swimming pool on a Saturday morning. We were stationed at the traffic lights when a young driver crashed into the back of us. We heard a huge bang and the force sent us forward in the car. It was honestly so scary!
We then realised that we were hit from behind and got out of the car to see what had happened. I was so shaken up and honestly wouldn’t have known what to do in that situation. I couldn’t think straight.
Luckily my brother works in the car repair industry, and he knew how to deal with the situation, so I let him speak to the driver who hit us to arrange what to do next.”
Dealing With the At-Fault Driver
After a road traffic accident, drivers are often unsure whether to deal directly with the other motorist or involve insurers.
Charlene explains what happened after exchanging details with the driver responsible for the collision.
“The driver who hit my car was startled and said they would pay for the damage rather than using insurance. So, we exchanged details and I later sent the driver a text with the estimated bill of £600 to fix the damages to my car. But he refused this and said to use his insurance.”
Why Charlene Contacted CRASH Services
Many drivers are recommended to CRASH Services by family members, friends, vehicle repairers, and motorists who have previously used our accident management service.
“When I told my brother this, he instantly told me to call CRASH Services straight away, that they were amazing and literally take all the stress away from trying to get the car fixed, and to save me dealing with insurance companies.”
Fast Accident Management Support
Following a non-fault accident, arranging repairs, replacement vehicles, and dealing with insurance companies can be stressful.
Charlene explains how CRASH Services helped from the very first phone call.
“I phoned CRASH and explained what happened and they made me feel instantly relieved after the first call. As a single parent it is already stressful enough, but to then worry about getting my car repaired and a means to travel and look after the kids was a worrying thought.”
Vehicle Repairs and Replacement Car Arranged Quickly
One of the biggest concerns for drivers after an accident is remaining mobile while their vehicle is being repaired.
“CRASH Services got everything sorted straight away. They took my car in to be repaired and got me a replacement car straight away. Everything was resolved within two weeks. It was an amazing service.”
Child Car Seats Replaced Following the Accident
Many parents are unaware that child car seats often need to be replaced following a collision, even when no visible damage is present.
“They also arranged the two replacement car seats for the children as these are expensive and by law must be replaced after an accident. This was great as it was another cost I didn’t have to worry about.”
Why Charlene Recommends CRASH Services
“I honestly think I would have been so much more stressed and worse off if CRASH Services didn’t step in and take care of everything for me.
I have also recommended them to my friends and family. Two weeks after my car accident a friend of mine was also hit and they were delighted with the service provided by CRASH, and said it made everything so much easier and stress-free, and they were glad I recommended them.”
How CRASH Services Can Help You After A Car Crash or Accident
At CRASH Services, we specialise in helping drivers in Belfast, Newry, Derry~Londonderry and across Northern Ireland get back on the road quickly.
After an accident, our expert team will take care of:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
