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What can you do if your vehicle is damaged by a Pot hole?

By 12th January 2023 July 15th, 2024 News, Tips/ Advice
how to claim for pothole damage

The recent winter weather has once again left the roads in a terrible state and potholes have appeared on many roads. Potholes are a constant worry for motorists but many don’t know what to do if their vehicle is damaged by a pothole.

What can you do if your vehicle is damaged by a Pot hole?

In 2023, there were approximately 510,932 pothole related incidents across the UK.

Please read our short guide on top tips to follow if your car is damaged and how to make a claim to the Department of Infrastructure.

Top Tips if your Vehicle is damaged by a Pot Hole

  1. Put on your hazard lights and stop your vehicle where safe to do so.
  2. Check for damage to your wheels and tyres. If your vehicle shows signs of vibrations or feels like it is pulling to the side call your recovery provider as more extensive damage can be caused by continuing to drive.
  3. Record your direction of travel and exact location.
  4. If safe to do so take several photographs from different distances. If you have any objects in your vehicle such as a water bottle, position these inside the pothole to show the perspective of the depth and width.
  5. Report any defect immediately. See https://www.nidirect.gov.uk/articles/potholes
  6. Take your vehicle to a garage for repairs and wheel alignment. If applicable ask them to note the cause of damage on your invoice. Keep all documentation in relation to your vehicle repairs, including quotes, receipts, invoices, etc.
  7. Ask neighbours in the area if they are aware of how long the defect has been present.

How to make a claim to the Department of Infrastructure

  • A claim can be made by completing a form available on the NI Direct. https://www.nidirect.gov.uk/publications/vehicle-damage-compensation-claim-form
  • Send along with photographs, receipts and estimates together with a sketch indicating the location to Transport NI; all contact details available on their website.
  • Transport NI will investigate your claim within 6 months of receipt. They may instruct an investigator or loss adjustor.
  • If your claim is successful they will offer you a sum of money.
  • If you are unhappy with the offer made, or if rejected altogether you can bring your case before a court. This can be a risky, expensive and time-consuming process and therefore it is important to seek legal advice to assess your prospects of success.

CRASH Services are Northern Ireland’s largest accident management and here to help you after an accident. Speak to one of our specialists today for expert advice and service.

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