After being struck from behind while stationary on the Irvinestown Road in Enniskillen, a customer turned to CRASH Services for support.
With significant rear-end damage rendering their vehicle a total loss, Claims Handler Aisling O’Rourke and the team managed every aspect of the claim, from coordinating an independent vehicle assessor and arranging a replacement car to liaising with independent solicitors. Their proactive daily updates ensured the customer felt supported through a traumatic experience while navigating the aftermath of the collision.
CRASH Services provided a complete accident management solution, coordinating vehicle valuation, replacement transport, and legal assistance, giving the customer peace of mind throughout the process.
What Happened?
Our customer was stationary on the Irvinestown Road, waiting to enter the Donnelly Roundabout from Irvinestown in County Fermanagh, when a third-party driver rear-ended their vehicle.
The impact caused significant damage to the rear of the car and the bumper, though fortunately, the vehicle was not pushed into any traffic ahead. Due to the extent of the impact, the vehicle was classified as a write off.
Why Was Additional Support Needed?
Being involved in a rear-end collision can be distressing, and dealing with a write-off presents unique challenges regarding transport and asset replacement.
It was crucial to secure an independent vehicle assessment quickly, provide a seamless replacement vehicle solution during the transition, and offer clear guidance on legal and insurance next steps so the customer could focus on moving forward and purchasing a new car.
How CRASH Services Helped
Understanding the customer’s situation, Aisling and the team quickly stepped in to manage the claim and arrange:
- Tailored Replacement Vehicle: CRASH Services provided a perfect replacement vehicle, which was conveniently delivered directly to the auto repair shop for the customer to collect.
- Specialist Claims and Assessment Management: CRASH Services arranged for an independent assessor to evaluate the vehicle, provided the customer with daily progress reports, and coordinated seamlessly with independent Solicitors.
What Our Customer Had to Say
“Recommending CRASH as they have taken the traumatic experience out of dealing with everything. From organising a hire car, daily reports on what was happening, getting an independent accessor to look at the car and most of all importantly it is Northern Ireland based. Having access to the CRASH App helped. They have their own independent Solicitors) and they liaise with them. replacement vehicle was perfect. They got it delivered to the auto repair shop when I collected it. Then I organised for collection when finished and had my own replacement car bought.”
Need Help After a Car Accident in Enniskillen?
- If you’ve been involved in a non-fault accident in Enniskillen, Belfast, Bangor, Lisburn, Newry, Derry/Londonderry or anywhere across Northern Ireland, CRASH Services can help with:
- vehicle recovery,
- collision investigation,
- organising repairs,
- providing a replacement vehicle,
- liaising with insurance companies and
- legal and medical
And we do it all, at no cost to the not-at-fault driver.
Our service is free as we recover the costs from the third-party insurers.
Our experienced team takes care of the entire process, helping you get back on the road with as little stress and inconvenience as possible.
Why Choose CRASH Services?
- Established in 1996
- Trusted by Hundreds of Thousands Local Northern Ireland Motorists
- No Cost to You, Costs Recovered from Insurers
- Complete Accident Management from Recovery to Repairs
- 99% Customer Recommendation Rate
Our Mission is Simple:
“To act with care for those involved in road traffic accidents.”
Need Help After an Accident in Belfast, Newtownabbey, Newry, Derry~Londonderry or anywhere across Northern Ireland?
Call us today on 028 9066 0244 or Request a Callback Today
CRASH Services, take care of everything, at no cost to you!
