CRASH Services is delighted to announce the successful reaccreditation of ISO 9001 Quality Management System following a comprehensive audit.
ISO 9001 is the international Standard for Quality Management and is used by over 1 million businesses today. It delivers a system of continual improvement that is driven by customers’ needs. ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of any organisation to consistently satisfy customers and other stakeholders. The certificate is a quick and easy way for potential consumers to see if the company has put the time and effort into making sure products or services are the best they can possibly be.
The NQA auditor was more than happy the company was continuing to meet and exceed the expectations of the ISO standard and stated ” There is good availability of documented information to demonstrate that the system is well implemented and well understood throughout the organisation.
This audit has involved a review of system administration activities, a review and sample of site activities at the company as well as review of job-related records.
Evidence was clearly available to demonstrate that the key policy commitments are being adhered to.”
Our Quality and Compliance Manager is delighted the company has achieved this quality mark for the 14th year running stating “It is a reflection of the companies’ hard work and dedication to customer care and continuous improvement. The accreditation gives customers confidence they will receive a quality service when they ring CRASH Services after they have been involved in an accident.”
Jonathan McKeown, CEO of CRASH Services, expressed his delight saying, “I would congratulate our team for their professional approach, top-tier quality and adherence to compliance issues within the business. This is added reassurance for customers that when they are involved in an accident that their first call should be to CRASH Services.”
CRASH Services can arrange vehicle recovery, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance. There is no out of pocket expense for the accident management service as all costs are recovered from insurers involved.
CRASH can assist any motorist, no matter what you drive or whoever you are insured with. If you have been involved in a non-fault accident, call CRASH Services first on 028 9066 0244 to speak to one of our specialists.
