After you’ve been in an accident, you’ll feel a range of emotions: anger, frustration, fear, and confusion. You may not even know what to do.
By using an accident management company like CRASH Services, you can eliminate the stress of dealing with the aftermath of a collision that was not your fault.
CRASH Services is an accident management company who have assisted over 100,000 local motorists following an accident since 1996.
If you are ever involved in a road traffic accident, we can take care of everything. We can assist any motorist, no matter what you drive or whoever you are insured with.
We are Northern Ireland’s largest accident management company and are here to help after an accident.
An accident management company offers an end-to-end service handling the claims of those who have been involved in an accident.
When you are not at fault for an accident, it is best to use an accident management company like CRASH Services, as handling your claim through your own insurer could affect your no claims bonus.
At CRASH Services, we specialise in managing the after-effects of road traffic accidents and will work tirelessly on your behalf to mitigate that risk by taking on the case for you, from the moment you report the accident right through to recovery, repair and replacement costs from the at-fault party.
Unfortunately, if you are at fault for an accident, you will have to handle the process directly with your own insurance.
We understand that a car accident can be stressful, so we speak to the insurance company on your behalf. After we have an initial call with you we liaise with your insurer, so you won’t have to spend a second longer worrying about your accident.
We work to establish the liability of the collision to decide on how to progress your claim, either via the other person’s insurance company if you are not at fault or if you need to claim from your own policy.
CRASH takes care of everything including:
If you are involved in a non-fault accident, our service is completely free to you. We recover all costs directly from the at-fault insurer.
There’s no catch at all. We recover the costs from the insurers, so you don’t need to worry about a thing! When you call us, we inform you of what our service entails so you don’t need to worry about any hidden terms or conditions.
You can also be reassured that we will keep you informed of all your entitlements while we process your claim.
If you have been in an accident that wasn’t your fault, your no-claims bonus shouldn’t suffer, so let the specialist CRASH Claims Team help you claim against the other person’s insurance company.
This avoids you having to pay any policy excess or having to wait on authorisation for vehicle repairs for example.
In the event that you are held fully or partially responsible for the accident or your case is settled ‘Without Prejudice to Liability’ this most likely will affect your No-Claim Bonus even if you have a Protected No Claims Discount and not had any other accidents.
Some insurance companies will increase your insurance premium regardless of whether you make a claim on your policy and indeed whether you are at fault or not in an accident.
If you are charged a higher premium as a result of a non-fault accident you should be able to make a claim against the at-fault driver for this loss. Please let us know should this happen to you.
Whether you are wholly not at fault for an accident or not your insurance company may increase your insurance premium at renewal.
If you are charged a higher premium as a result of a non-fault accident you should be able to make a claim against the at-fault driver for this loss. Please let us know should this happen to you.
At CRASH Services, whilst we investigate the circumstances of the accident we have no authority to make any binding decision on who is held responsible for the accident whether in full and in part.
Occasionally, we will agree to provide our services to a customer believing that they are fully not at fault, however later evidence can arise or a determination can be made by a Court that our customer is fully or partially at-fault.
Whilst this does not result in any personal loss to the customer in relation to the costs of our services it does mean that a claim might be made on your policy by the other party or parties involved in the accident.
This is something that is always outside our control.
Yes, we recommend you let your insurance company know that we are taking on the case for you as this needs to be reported for information purposes.
If a member of a third party insurance contacts you simply refer them to us if we are dealing with your case. We take the stress away from dealing with insurance companies.
We can arrange vehicle recovery from the scene of an accident, collision investigation, organise repairs, provide a replacement vehicle, liaise with insurance companies and offer legal and medical assistance. All at no cost to you. Our service is free to you if you are not at fault for the accident.
Yes, we offer vehicle recovery from the scene of an accident. With CRASH Services, you get exclusive access to our vast partner network.
This includes quick and easy recovery anywhere in Northern Ireland and the Republic of Ireland.
After we receive your call, we will arrange to collect your vehicle at the scene.
We aim to have a recovery vehicle with you within one hour to collect your vehicle, regardless of the weather conditions, including rain, hail, or snow.
CRASH Services can organise guaranteed hassle-free accident repairs to your vehicle.
We work with an extensive network of trusted repairers; they’re all ready to help get you back on the road.
And if you don’t have a repairer in mind we can even find a repairer close to your home to guide you through the process.
Of course! We always want to ensure that you have the freedom to choose who repairs your car. If you wish to use your own repairer, we can arrange this too. It’s very likely that they are already working with us and recommending our services.
We know that your car is essential to your everyday life, so we don’t wait about; we promise that we will work to ensure that your vehicle is repaired to the highest standard and returned to you as quickly as possible.
Yes, we will arrange a replacement vehicle to suit your needs. No matter what you drive, we have something for everyone.
Being involved in an accident doesn’t mean you should go without transport.
That’s why we supply all kinds of vehicles including prestige models, commercial vehicles, motorbikes, PSV taxis and dual controls.
No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We offer a like for like vehicle whilst your car is off the road.
We have an in-house hire department with a fleet of over 400 vehicles.
We can provide any type of vehicle from prestige models, 4x4s, commercial vehicles, including vans, PSV taxis, dual controls, motorbikes as well as standard vehicles of all sizes.
We deliver to your door! We deliver vehicles from our Belfast base to anywhere across Northern Ireland, so you don’t need to worry about collecting your replacement car.
We recover all the costs from the insurers involved. For non-fault accidents, this cost will be recovered from the third party insurer involved.
This loss of value is also known as ‘depreciation’ or more properly ‘Diminution in Value’.
Each case is unique. Receiving compensation for the diminution in value of a vehicle depends on certain variables such as year and condition of the vehicle, and the damage the vehicle has sustained. However, if the independent engineer feels that diminution in value applies to your vehicle after an investigation, your appointed legal representative will try to recover this from the at-fault insurance.
Please note that diminution in value is not guaranteed with any case.
Our expert panel of solicitors will work tirelessly on your behalf with our indemnity insurance policy covering you for legal costs if you are involved in a vehicle collision.
Our recommended solicitors can provide an indemnity policy to cover legal expenses for your passengers on a complimentary basis.
They’ll also help you pursue compensation if you are injured as well as for any reduction in the value of your vehicle as a result of an accident.
If you sustain an injury as a result of a road traffic accident, our sympathetic team of specialists can guide you through the rehabilitation process.
We will liaise with the medical practitioners to help you along in the rehabilitation process.
If you are not at fault, we can ensure that you receive all the medical help available to you.
We have offices across Northern Ireland in Newry, Belfast and Derry/Londonderry. So it’s easy to walk in and speak to one of our expert claims handlers.
Yes, we look after light commercial van accidents and replacement vehicles. No matter what you drive we will try our best to ensure you receive a vehicle suited to your daily needs. We have an in-house hire department with a fleet of over 400 vehicles.
Yes! A car accident is the last thing you need especially if your job involves driving. If you are a taxi driver and have a collision, we aim to have a taxi replacement vehicle fully fitted with equipment for you within one hour.
If you’re not sure what to do after an accident, just call CRASH Services. Our expert claims handlers can explain your options to you.
CRASH Services has also created a free Accident Advice Guide, which explains your legal rights after an accident regardless of fault. You can download our Accident Advice Guide here or request a free physical copy.
If you’ve been involved in an accident that wasn’t your fault please speak to one of our specialists from our claims team today or call us now on 028 9066 0244.
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