Join Our Team

As Claims Handler you will be responsible for delivering comprehensive accident management services to customers who have been involved in car crashes and road traffic accidents, organising recovery from the scene of the accident, providing a replacement vehicle, organising repairs, liaising with insurance companies, and offering legal and medical assistance . You will assess how each customer’s case will be handled and provide ongoing advice and assistance to all other team members involved in managing claims related to car accidents.

As a Receptionist, you will manage the reception area of the office, you will be the first point of contact to our customers, providing a professional and welcoming experience. You will handle initial telephone calls, including those from individuals involved in car accidents, and pass on to the relevant team member. You will also provide general administrative support to the company, scanning all incoming post and to dealing with all outgoing post.

As a Recovery Driver you will work alongside the claims handlers and fellow recovery drivers to ensure a high standard of service in the efficient and timely recovery of vehicles involved in breakdowns, road traffic accidents, and car crashes.

As a Valeter you’ll be part of a team that is responsible for ensuring that vehicles are checked and cleaned to the highest standards and available for customers after an accident. You will play a vital role in ensuring the operational efficiency and effectiveness of the driver/valeter team.

Our values are at the core of everything we do at CRASH Services, in how we deal with both our colleagues and our customers. Find out more about our values.

We have invested in our state-of-the-art IT system to ensure our team has the best resources available to represent our customers and we provide regular in-house bespoke training so we are up to date with all the latest developments in the industry. Our people are supported and encouraged in their career development, and we have regular reviews and appraisals with all our staff. We have also supported members of our team in attaining professional qualifications.

We are proud of our bright, modern offices in the hearts of Belfast, Newry and Derry/Londonderry. We also provide flexibility for our team to allow them to work from their homes, and they are provided with the appropriate equipment in order to do so. As part of our approach to flexible working, we have also brought our team abroad to ‘work in the sun’ in February 2020.

To ensure our team has the best work/life balance possible, we have cut full-time staff hours by 20%, from 35 hours to 28 hours, without reducing pay, from 6th April 2020 after a two-year-long research project. Essentially staff now work a 4 day work but are paid for 5 days, the ultimate work/life balance!

Find out more about our 4 day working week.

We place great value in the health and wellbeing of all our people. In addition to a generous company pension scheme, we provide the option of free private health insurance for all employees, which can be extended to cover our families. We also offer free gym membership, cycle-to-work and computer schemes, and lunchtime Pilates to everyone.

We celebrate all our team’s success in helping customers and greatly appreciate customer feedback and reward our team for positive responses. A lot of hard work goes into providing the best possible service to our customers and, while we love what we do, we believe it is vital that we also remember to have some fun!  We enjoy nights out at sporting events, theatres, and concerts as well as summer barbecues and a fantastic Christmas party where we have lots of gifts and long service awards each year.

We love celebrating joyous events in our team’s lives. As well as buns and treats, we also provide weekly fruit baskets in our offices for all of us to enjoy.

Each year we ask our staff to select a charity for CRASH Services to support throughout the year. We raise money through dress-down days, social events, and sponsored events such as the Belfast Marathon.

Through these measures, we at CRASH Services seek to live our core values, “To act with care for those involved in road traffic incidents.” and be “The first person everyone turns to for help when they’ve had an accident.”